Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days. During product launches, holidays, or periods of high order volume, processing times may be longer. Orders are processed Monday through Friday, excluding holidays.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

Shipping Methods

We offer multiple shipping options at checkout. Shipping transit times are estimates provided by the carrier and begin once your package has been shipped—not when your order is placed.

Tracking

Tracking information is emailed automatically once your order ships. Please allow up to 24 hours for tracking updates to appear.

Delivery Delays

While we work hard to ship orders quickly, we cannot guarantee carrier delivery times. Weather, holidays, and other carrier-related issues may cause delays that are outside of our control.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address. Orders returned due to an incorrect or incomplete address may be subject to additional shipping charges before they can be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Prestige CBD is not responsible for lost or stolen packages. If you believe your package was stolen or delivered incorrectly, please contact the shipping carrier directly and then reach out to our support team—we'll do our best to assist.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the package and its contents so we can review your claim.

Shipping Restrictions

We only ship to locations where our products are legally permitted. It is the customer's responsibility to understand and comply with their local laws before placing an order.

We reserve the right to cancel and refund any order that cannot legally be shipped to its destination.

Questions?

If you have any questions about your order or shipping, please contact our customer support team through our Contact Us page or by emailing support@prestigecbd.co.